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Payment Assistance

Alternative Payment Options

As our community continues to recover from the COVID-19 pandemic, MCEC recognizes the significant economic impact on local families and businesses. We understand many members are facing financial challenges and may be struggling to stay current on their electric bill. Although services have not been disconnected during the emergency declaration period, we still encourage you to pay your bill as you are able when it becomes due. During the week of July 6, 2020, we will resume disconnections for accounts with past due balances. If you have missed payments, we can offer alternative billing or payment options and connect you with the following local agencies:

LEXINGTON AND AIKEN COUNTIES AIKEN/BARNWELL/LEXINGTON COUNTIES COMMUNITY ACTION AGENCY, INC. 650 Knox Abbott Drive Cayce, SC 29033 803-794-6778 Monday-Friday 8:30 am – 5:00 pm 291 Beaufort Street NE Aiken, SC 29801 803-648-6836 Monday-Friday 8:30 am – 5:00 pm

SALUDA AND NEWBERRY COUNTIES GLEAMNS HUMAN RESOURCES COMMISSION, INC. 407 West Butler Avenue Saluda, SC 29138 864-445-2047 or 864-321-2850 Monday-Friday 8:30 am – 5:00 pm 833 Main Street Newberry, SC 29108 803-597-5300 Monday-Friday 8:30 am – 5:00 pm

RICHLAND COUNTY WATEREE COMMUNITY ACTIONS, INC. 3220 Two Notch Road Columbia, SC 29202 803-786-4250 Monday-Friday 8:30 am to 5:00 pm

Though our lobbies will remain closed for the time being, Member Services representatives are here to help and can be reached via phone (803-749-6400) or email (

Having Trouble Affording Your Power Bill?

If you have missed payments, we can connect you with local agencies offering support to those in need of assistance. You can also reach the helpline for SCEmergency Crisis Assistance at 803-734-0662. Funds are available from a federal block grant to help qualifying families to pay utility bills and insulate dwellings. Got a smartphone or tablet? Download Trusted Helplines, free from your app store.  

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